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SmartLink Plug installation guide

Install and bind the SmartLink Plug to your utility smart meter using the EnergyGrid App. The end-to-end setup takes about 10 minutes; meter binding can take 24–48 hours after the utility processes the request. For background on what the SmartLink Plug is and what it does, see the Featured project overview.

Before you begin​

Gather these items before starting the installation.

Requirements​

  • SmartLink Plug
  • EnergyGrid App installed on iOS or Android
  • EnergyGrid account credentials (administrator access required)
  • Home Wi-Fi network name and password
  • Wi-Fi enabled on the mobile device
  • Standard wall outlet within 30 feet (9 meters) of the utility smart meter
tip

Use the 2.4 GHz network if your router broadcasts separate 2.4 GHz and 5 GHz networks.

Placement guidelines​

Choose a location that meets all of the following criteria:

  • On the same side of the house as the smart meter
  • With minimal walls or large appliances between the SmartLink Plug and the meter
  • Within 30 feet (9 meters) of the smart meter
warning

Do not place the SmartLink Plug directly behind the meter, near metal racks, near electrical panels, or behind large appliances. These locations interfere with the wireless signal.

Mobile app setup​

Power on the SmartLink Plug first. Then use the EnergyGrid App to connect the device to your account.

Sign in​

  1. Open the app

    Launch the EnergyGrid App on your mobile device.

  2. Enter your credentials

    Type your EnergyGrid account username and password. Administrator access is required.

Start setup​

  1. Open the Toolkit

    Tap the Toolkit icon in the navigation bar at the bottom of the screen.

  2. Begin setup

    Locate the SmartLink Plug card and tap Set Up. Tap Begin Setup on the welcome screen.

QR code scanning​

  1. Grant camera access

    Tap Allow when prompted to grant camera access.

  2. Scan the code

    Locate the QR code on the back of the SmartLink Plug. Hold the QR code in front of the phone camera until it comes into focus. A blue checkmark appears when the scan succeeds. The app uses the QR code to identify the device and prepare the Wi-Fi connection.

Physical setup​

  1. Plug in the device

    Insert the SmartLink Plug into a standard wall outlet within 30 feet (9 meters) of the smart meter.

  2. Check the LED

    Wait for the LED indicator to pulse blue. This indicates the SmartLink Plug is ready to connect.

  3. Continue in the app

    Tap Continue in the app.

note

If the LED does not pulse blue, tap Need Help? in the top-right corner of the screen for troubleshooting options.

Wi-Fi connection​

  1. Connect to the SmartLink network

    The SmartLink Plug creates a temporary Wi-Fi network to communicate with your phone. A prompt appears asking you to join this network (displayed as "EBX_000-00000X" or similar). Tap Join.

  2. Select your home network

    Choose your home Wi-Fi network from the list. Select the 2.4 GHz network.

  3. Enter the password

    Type the Wi-Fi password and tap Continue.

Meter binding​

  1. Submit the request

    The app automatically submits a bind request to the utility after the Wi-Fi connection is established. This request authorizes the SmartLink Plug to communicate with the smart meter.

  2. Wait for processing

    The utility typically accepts the bind request within 5 minutes. After the utility accepts the bind request, live energy data can take 24–48 hours to appear in the app.

caution

Keep the SmartLink Plug within 30 feet of the smart meter and powered on throughout the binding period.

The Bind Request Complete screen confirms a successful request.

Verify installation​

Check these indicators after the utility processes the bind request, which typically takes 24–48 hours.

Success indicators​

  • The SmartLink Plug LED displays a steady state and is not flashing an error pattern
  • Real-time energy usage data appears in the EnergyGrid App
  • The SmartLink Plug appears as connected in the Toolkit section of the app

Troubleshooting​

No connection after 5 minutes​

  1. Check power

    Verify the SmartLink Plug is inserted into the outlet and the LED is on.

  2. Improve placement

    Move the SmartLink Plug to an outlet closer to the smart meter with fewer walls between them.

  3. Power cycle

    Unplug the device, wait 10 seconds, then plug it back in.

  4. Verify Wi-Fi

    Confirm the home Wi-Fi network is functioning properly.

Communication error during setup​

  1. Verify Wi-Fi

    Confirm that Wi-Fi is enabled on your mobile device and that you are connected to the correct network.

  2. Check signal strength

    Move closer to the SmartLink Plug. Ensure no large appliances or metal objects are between the phone and the device.

  3. Retry

    Tap Try Again to retry the connection.

LED not pulsing blue​

  1. Power cycle

    Unplug the device and wait 10 seconds.

  2. Wait for activation

    Plug the device back in and wait up to 60 seconds for the LED to activate.

  3. Contact support

    Contact your utility support team if the LED still does not pulse blue.

Support​

Contact your utility support team for assistance.

  • In-app chat: Open the EnergyGrid App and go to Menu > Support Center.
  • Phone and email: Contact your utility provider for current support channels and hours.
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