DataBridge Hub setup guide

This guide walks you through setting up your DataBridge Hub and connecting it to your smart meter.

Before you begin

Gather the following items:

• DataBridge Hub
• Included power adapter
• Your Wi-Fi network name and password
• A phone or tablet with the EnergyGrid App installed
• Your EnergyGrid account credentials

Sign in to the EnergyGrid App

1. Open the app

   Tap Get Started on the welcome screen.

2. Enter your credentials

   Enter your EnergyGrid account email and password to sign in.

3. Reset your password if needed

   Tap Forgot Password? at the bottom of the sign-in screen to reset your password.

note

Use the email address associated with your EnergyGrid account as your username.

Access help and support

Use these reference links during setup if you need help with the app or with a specific step.

1. Open the menu

   Tap the Menu icon in the navigation bar.

2. Find articles and guides

   Select Help Center to browse app features and how-to guides.

3. Contact support

   Select Support Center to start a live chat or find the support phone number and email address.

The navigation bar at the bottom of the screen provides access to the main features used during setup:

Section	Description
Home	Track your progress against energy goals and view alerts when on-peak hours approach.
Advisor	View personalized data and tips to save energy and reduce costs.
Usage	View your home's energy usage in real time.
Toolkit	Manage smart home devices, set automation rules, and check DataBridge Hub connectivity.
Menu	View your plan, settings, energy tips, and help resources.

Set up your DataBridge Hub

Find the right location

1. Choose a spot near your meter

   Place the DataBridge Hub within 30 feet of your smart meter. Avoid placing it near routers or large metal objects such as refrigerators.

2. Have your Wi-Fi password ready

   You'll need this password to connect the DataBridge Hub to your network.

Power the device

1. Connect the power adapter

   Plug the included power adapter into the DataBridge Hub, then plug the other end into a wall outlet.

2. Wait for the green light

   The green LED indicates the device is ready. The LED can take up to 30 seconds to turn solid green.

Start the setup in the app

1. Open the EnergyGrid App

   Sign in if you haven't already done so.

2. Go to Toolkit

   Tap the Toolkit icon in the navigation bar.

3. Select DataBridge Hub

   Choose the DataBridge Hub from the device options.

4. Tap Continue

   The button activates when the app detects the device. Tap Continue to proceed.

5. Tap Begin Setup

   Follow the on-screen instructions to prepare for pairing.

Enable Bluetooth

1. Turn on Bluetooth

   Enable Bluetooth on your phone or tablet from the device settings or Control Center.

2. Tap Begin DataBridge Setup

   The app uses Bluetooth to communicate with the DataBridge Hub during pairing.

Pair the device

1. Place your phone next to the DataBridge Hub

   Hold your phone directly against the DataBridge Hub as shown in the app.

2. Wait for the LED to turn blue

   The blue LED indicates that pairing is in progress.

3. Confirm the connection

   A Success message appears when pairing completes. Tap Next to continue.

tip

If pairing fails, verify that Bluetooth is enabled and that no other Bluetooth devices are near the DataBridge Hub. Remove your phone case and try again.

Connect to Wi-Fi

1. Wait for the network scan

   The app scans for available Wi-Fi networks.

2. Select your network

   Choose your home Wi-Fi network from the list. Select the 2.4 GHz network for best results.

3. Enter your password

   Type your Wi-Fi password and tap Enter.

4. Wait for the connection

   The app displays a confirmation when the DataBridge Hub connects to Wi-Fi.

note

Select Use Wired Ethernet Setup if you prefer a wired connection instead of Wi-Fi. Select Enter Network Details Manually if your Wi-Fi network does not appear in the scanned list.

Bind to your smart meter

1. Request the bind

   After the Wi-Fi connection succeeds, the app automatically submits a bind request to your smart meter.

2. Wait for the process to complete

   Binding typically completes within 15 minutes, but can take up to 48 hours depending on network conditions. You do not need to keep the app open or stay near the DataBridge Hub during this time. Keep the device powered and within 30 feet of the smart meter throughout the process.

3. Check the status

   The app displays Bind Request Complete when the connection succeeds. Tap Explore the App to start using your DataBridge Hub.

note

If the app still shows the DataBridge Hub searching for the smart meter after 48 hours, contact support through the app.

Get more support

Contact the EnergyGrid support team for additional help:

• Live chat: Open the EnergyGrid App and go to Menu > Support Center.
• Email: support@energygrid.com
• Phone and hours: Contact your utility provider for the support phone number and current hours.