DataBridge installation guide

Before you begin

Gather the following before starting the installation:

• EnergyGrid App — Download from the App Store or Google Play.
• EnergyGrid account — An active account linked to your service address.
• Compatible smartphone — iPhone or Android device with Bluetooth enabled.
• 2.4 GHz Wi-Fi network — The DataBridge Hub does not support 5 GHz networks.
• Power adapter — Confirm the MicroUSB power adapter is included in the box.

Physical setup

1. Power the device

   Plug the power adapter into the MicroUSB port on the back of the DataBridge Hub, then plug the adapter into a wall outlet.

2. Connect to the network

   Plug an Ethernet cable into the square port on the DataBridge Hub and connect the other end to your router. Ethernet provides a stable connection and is recommended, but it's optional. If you prefer a wireless connection, skip this step and follow the Wi-Fi connection instructions instead.

   tip

   You can select the Ethernet option during the Wi-Fi setup step in the app if you decide to use a wired connection at any point.

3. Check the status light

   Watch the LED on the front of the device. Wait for it to turn solid green before continuing.

Mobile app setup

Power on the hardware first. Then use the EnergyGrid App to connect the DataBridge Hub to your account.

Start setup

1. Begin the installation

   Open the EnergyGrid App and tap Begin DataBridge Setup. This option is also available under My Devices.

2. Follow on-screen instructions

   The app guides you through each step. The setup screen confirms which requirements must be met before you can proceed.

Pairing

1. Scan for the device

   Tap Start Scanning.

2. Connect via Bluetooth

   Hold the phone against the DataBridge Hub. The LED turns blue when pairing begins.

Wi-Fi connection

1. Select the network

   Choose your home Wi-Fi network from the list. Select the 2.4 GHz network.

2. Enter the password

   Type the Wi-Fi password and tap Continue.

Meter binding

Stay in range during binding

Keep the DataBridge Hub within 25 feet of your smart meter for the duration of the binding step. The device must remain reachable on the Home Area Network for the bind to complete.

1. Request the bind

   Tap Request Bind. This sends a request through the meter network. The DataBridge Hub joins the Home Area Network (HAN) and receives real-time usage data directly from your smart meter.

2. Wait for the connection

   Binding typically completes within 15 minutes, but can take up to 48 hours depending on network conditions. Keep the DataBridge Hub within 25 feet of your smart meter during this process.

Finish setup

1. Confirm successful connection

   The Successfully Connected screen appears when setup is complete. Real-time energy data begins flowing into the app.

Troubleshooting

Issue	Cause	Solution
LED does not turn solid green	Power adapter not fully seated	Verify the adapter is fully inserted into both the MicroUSB port and the wall outlet. Try a different outlet. Contact EnergyGrid support if the LED remains off or flashes red.
Bluetooth scan finds no device	Bluetooth disabled or phone too far away	Enable Bluetooth on your phone and hold the phone within a few inches of the DataBridge Hub. Restart the app and scan again. If the device still does not appear, power-cycle the DataBridge Hub by unplugging it for 10 seconds.
Meter binding does not complete	Device out of range or network delay	Confirm the DataBridge Hub is within 25 feet of your smart meter. Binding can take up to 15 minutes depending on the utility network. If it does not complete after 15 minutes, tap Request Bind again. Contact EnergyGrid support if the issue persists.