BillSense AI overview

BillSense AI is an intelligent energy analysis tool that helps customers understand their energy consumption. It connects to the utility smart meter and provides detailed bill breakdowns, usage insights, and personalized savings recommendations.

Key features

• Bill analysis with month-over-month and year-over-year comparisons
• Energy usage breakdown by category (heating, cooling, and appliances)
• Personalized savings recommendations based on usage patterns
• Neighborhood comparisons against similar homes
• Rate plan optimization suggestions
• Historical billing data and trends

Limitations

• Usage data excludes taxes, fees, and voluntary program charges
• Displayed kilowatt-hour (kWh) values are estimates and might vary slightly from official bill statements
• Recommendations require accurate home profile information to function correctly
• Customers on a fixed-term rate plan agreement cannot switch plans until the agreement expires

See also

• User guide — step-by-step walkthrough of each BillSense AI section.
• Glossary — definitions of energy and billing terms used in the tool.
• Before you begin — prerequisites for support agents.